Frequently Asked Questions
Hardware, plans, and data security — here's what people ask us most.
Do I need to buy dedicated time clock hardware?
No. TIME CLOCK is an app you install on a tablet or phone you already own — no need to buy a dedicated device, saving you thousands in equipment costs.
What's the difference between the Cloud and On-Premise plans?
Cloud plan data is synced to the cloud and accessible across devices — ideal for multi-location chains. On-Premise plan data is stored locally only, as a fixed-price plan suited to a single independent location. See the full comparison table on the Pricing page for details.
Is the face recognition data safe?
The system never stores raw photos — only encrypted mathematical feature vectors, protected with AES-256 encryption and decrypted only at the moment of matching. Collection, processing, and use all comply with the Personal Data Protection Act, and employees can request deletion of their face data at any time.
Can I export attendance reports?
Yes. The dashboard offers one-click attendance report export to streamline payroll. Trial accounts watch a short ad before exporting; paid plans can export directly.
Can multiple stores be managed under one account?
Yes. The Cloud plan supports group management, letting you organize multiple locations into groups so an owner or manager can view attendance across all stores from a single dashboard.
What are the limits of the free trial?
The free trial supports full features for up to 10 members, free for 30 days from sign-up. After that, you can upgrade to a paid Cloud or On-Premise plan — see the Pricing page for details.